COMMON QUERIES

Is there a waiting list?

The Current waiting list for a custom Creature Feature puppet in 6-8 weeks- however depending on the current orders this may go up or down. Waiting list times are edited as they fluctuate on the product description

Exchanges and returns

Although Creature Features are committed to creating elegant, extraordinary puppets as well as satisfied customers, we do have some rules with regards to exchanges and returns -

Firstly, we will be working closely with you during the creation process to ensure your creature's design is transparent for you as possible - this is of utmost importance to avoid the sometimes expensive process of return postage of bulky items - with this in mind, once a feature has been finalized, we can not accept returns or exchanges - most especially for international sales.